Wide Lock and Key Drop Silver Plated Metal Necklace 17”

SHIPPING

We like to keep things simple.

We ship all orders for FREE within mainland UK! 

Yep, Free UK Shipping on all our fabulous products. So the price you see is the price you pay!

PRODUCTION

Our products are not mass-produced. To bring our exclusive designs to life, each item is custom-made by our carefully vetted, reliable suppliers and experts both in the UK and globally. We always make sure our manufacturers share the same passion for great design and affordable quality. This means your bespoke product is created on-demand when we receive your order. This ‘made-to-order’ business model allows us to operate in an eco-friendly, ethical manner with minimal environmental impact.

DELIVERY

We start creating as soon as you’ve ordered. Delivery takes on average approximately 7-28 days depending on current workloads. We’ll keep you updated every step of the way - with tracking numbers where applicable - and we’re always available on support@lovehypeandglory.com  

To ensure speedy delivery, products are sent out as soon as they are processed, and may sometimes arrive in more than one package / split-shipment.

We’re confident you will be thrilled, and great things are worth waiting for! If you want to know more about how delivery times may be impacted, please read our Covid-19 update.

Please note: We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company. 

TAXES

We have partnered with manufacturing talent both here in the UK and worldwide, to bring our amazing designs to life. We endeavour to ship from within the same country or as close as possible to where you live. However, very occasionally goods may get flagged up for import tax when received into your home country. Unfortunately this is completely beyond our control, but should this occur, you will be responsible for any payment required. We wish to make you aware of this small possibility before purchase.

Respectfully, we are not responsible for any parcels returned for unpaid customs or import fees and are not able to issue refunds under these circumstances.

NEED HELP?

Our customer community is very important to us. If you have any queries we will be happy to help. Contact us at support@lovehypeandglory.com 

HOW DO I RETURN MY ITEM?

• You must contact us within 7 days of delivery date / receiving your goods
• Items must returned back to us within 14 days from the date of delivery
• Visit our Returns Centre
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines
• Buyer is responsible for return tracked postage
• If you do not contact us within 7 days of receiving your goods, and / or 14 days have gone by since the date of your delivery, we are not able to accept returns or give refunds for your order.

CAN I EXCHANGE MY ITEM?

• You must contact us within 7 days of delivery date / receiving your goods
• Items must returned back to us within 14 days from the date of delivery
• Product exchanges are allowed on selected products - see exceptions below
• Visit our Returns Centre
• If the exchange request is approved, return your item to us, and we will send you a replacement item once we have received your returned item.
• We are unable to refund products due to obvious malicious damage
• Buyer is responsible for return tracked postage
• Only one exchange per product
• Once orders have been shipped, we are unable to refund orders that may be delayed by shipping carriers due to Covid-19
• If you do not contact us within 7 days of receiving your goods, and / or 14 days have gone by since the date of your delivery, we are not able to accept returns or give refunds for your order.

ALL RETURNS AND EXCHANGES MUST:

• Be reported to us within 7 days of delivery date / receiving goods
• Be returned back to us within 14 days from the date of delivery
• Be in an unworn / unused and re-sellable condition
• Be in the original packaging with all the tags intact

EXCEPTIONS - WHAT ITEMS ARE NOT REFUNDABLE?

 The following items cannot be returned or refunded:

• Gift cards
• Personalised products
• Jewellery
• Lingerie, swimwear or face masks
• Sample Sale, Preloved and discounted items
• Items that have been worn, used or maliciously damaged

THE ITEM I RECEIVED IS DEFECTIVE OR DAMAGED - WHAT SHOULD I DO?

• In the rare event your purchased product is defective or faulty, you must contact us within 7 days of the delivered date
• Be returned back to us within 14 days from the date of delivery
• Visit our Returns Centre
• If your item is accepted as a defective, it will be either refunded in full, or replaced with the same size, colour, style as originally purchased. 
• Sample Sale and Preloved items are sold as seen and cannot be returned; any defects will be clearly pointed out on the product page before buying.

WHAT ARE THE REFUND OPTIONS?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request. Buyer is responsible for return tracked postage.

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

UNDELIVERED ITEMS

We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company. 

I STILL NEED HELP!

We’re here for you. If you have any queries regarding returns, refunds or anything else, please contact us via the Returns Centre or support@lovehypeandglory.com so we can resolve things quickly.